Press Ganey Survey Results
Outpatients
Mean Trend Analysis
	Jul-Sep	Oct-Dec	Jan-Mar		OTHER
Item	2006	2006	2007		HOSPS
Overall	91.5	91.3	91.2		90.8
Registration	90.0	90.4	90.8		89.7
Facilities	89.9	90.0	89.4		88.1
Test & Treatments	93.1	92.5	92.9		93.0
Personal Issues	90.8	90.8	90.6		90.7
Care Assessment	93.2	92.8	92.5		92.6
	BLUE - DMH Higher than Other Hospitals