Press Ganey Survey Results
Inpatients
Mean Trend Analysis
	Jul-Sep	Oct-Dec	Jan-Mar		OTHER
Item	2006	2006	2007		HOSPS
Overall	86.3	83.3	84.1		82.8
Admission	88.0	84.4	85.5		84.1
Room	84.0	80.7	80.0		78.2
Meals	82.5	78.5	80.3		77.5
Nurses	88.6	85.5	85.9		85.7
Tests and Treatments	85.8	84.0	85.9		84.1
Visitors and Family	86.7	84.2	84.5		83.8
Physician	89.4	85.6	87.9		85.5
Discharge	84.6	82.4	82.4		82.1
Personal Issues	85.8	83.1	83.1		82.7
Care Assessment	88.9	86.1	86.6		86.0
	BLUE - DMH Higher than Other Hospitals