| Press Ganey Survey Results | ||||||
| ECC | ||||||
| Mean Trend Analysis | ||||||
| Jul-Sep | Oct-Dec | Jan-Mar | OTHER | |||
| Item | 2006 | 2006 | 2007 | HOSPS | ||
| Overall Facility Rating | 84.0 | 82.9 | 82.0 | |||
| Arrival | 82.0 | 80.3 | 78.2 | |||
| Nurses | 85.1 | 84.9 | 84.4 | |||
| Doctors | 82.5 | 80.6 | 83.9 | |||
| Tests | 89.2 | 87.1 | 85.4 | |||
| Family or Friends | 87.8 | 85.0 | 84.5 | |||
| Care Assessment | 81.7 | 81.7 | 80.5 | |||
| Personal Issues | 78.6 | 77.6 | 76.9 | |||
| Personal/Insurance Info | 89.0 | 87.3 | 85.9 | |||
| BLUE - DMH Higher than Other Hospitals | ||||||
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