Frequently Asked Questions for DMH Convenient Care


How does a Convenient Care Through DMH e-visit work?

A Convenient Care Through DMH e-visit make uses technology to help keep the delivery of health care to our patients as efficient and timely as possible. Partnering with a dedicated health history collection system, we can help our well-established patients with minor medical concerns and some types of office follow-up appointments. Patients can gain access to our provider’s clinical experience for advice, treatment recommendation; and, if necessary, prescription medication. All visits are well-documented and filed in the patient’s private medical record for future review, if need be. All this can now be available as another option to you---performed online without leaving the privacy of your home or office.

Who can use a Convenient Care Through DMH e-visit?

Convenient Care through DMH e-visit appointments are limited to those patients who have completed the Assessment & Registration Process. This process consists of the following:

  • A visit to an Express Care to have a face-to-face visit with a provider
  • During this visit the provider will meet with you to discuss your
    • Past Medical History, Past Surgical History, Family History and Social History
    • Review Medications you are currently taking
    • Review any Allergies you may have
    • Explain the Convenient Care Through DMH e-visit process to you
    • Sign you up with our Patient Portal system so that you will be able to access the Convenient Care Through DMH e-visits in the future.

The charge for this registration process is $35.00 payable at the time of service, and not billable to insurance.

The reason for this visit is to make sure that our providers have met with you to discuss your medical history so that they will be able to define a patient-specific treatment plan for you during the Convenient Care Through DMH e-visit process.

When is Convenient Care Through DMH e-visit available to use?

A Convenient Care Through DMH e-visit can be conducted in the privacy of your home or office 24-hours a day, 7 days a week, and 365 days a year. Technology allows our providers access to your concerns via the internet. During normal clinic operating hours, your requests are reviewed regularly. Of course, for nights, weekends and holidays, requests may take a bit longer so we encourage patience.

Is my information safe and secure?

The health information that you provide is sent via a secure website to us--it will remain confidential and secure, and become part of your private medical record.

What types of medical problems are appropriate?

Minor medical problems are appropriate for Convenient Care Through DMH e-visits. We’ve included a list of problems that are appropriate for Convenient Care Through DMH e-visits; nausea, vomiting, diarrhea, fever, allergy symptoms, sinusitis symptoms, bronchitis, cough, cold, sore throat, rash, hives, poison ivy, urinary tract infection, pink eye, cold sore.

Convenient Care Through DMH e-visits isn’t appropriate for moderate to severe medical problems, multiple problems, or problems that require same-day attention. Examples might include anything in the above list that is moderate or severe in nature, unknown pain, substantial fever, chest pain, shortness of breath, active bleeding, neurologic problems, refills for controlled substances, or any problem that is new or has an uncertain cause.

Convenient Care Through DMH e-visits is not a substitute for seeing a provider because one is “too busy to come in.” In other words, we encourage the use of reasonable judgment----if you think that you might need to see the doctor or go to the ER, then most likely you do. Do not debate this with yourself, if there is any question at all, telephone us for direction, or seek appropriate medical care immediately.

When should I expect a response to my request for care?

Our staff and medical providers regularly check for your requests throughout the workday. Time is dedicated several times a day for our providers to carefully review your requests, obtain your medical records, define a treatment plan and submit a response and/or prescribe medication(s) as necessary. Generally, concerns are addressed within a few hours. During nights, weekends or holidays, our service remains open to our patients; however, our response could be delayed. Because this process is technology dependent, many things can slow our care to you such as provider access to the internet, unforeseen power or internet outage, server or email defects at any point in the system, and "Acts of God or nature". In short, Convenient Care Through DMH e-visits are for minor medical problems that can, as a rule, wait up to 24 hours for a decision and treatment if necessary. If care should take longer than that, or if there is a concern, we suggest that you telephone our provider directly or seek medical attention at a health facility.

Is Convenient Care Through DMH e-visits covered by my insurance?

Convenient Care Through DMH e-visits are not covered by any private insurance, Medicare and Medicaid. Because this type of medical practice is an emerging technology, carriers have not developed a payment structure that is standard throughout the health system.

What is the fee for service?

The Decatur Medical Group has a fee of $35 for a Convenient Care Through DMH e-visit. For patients with significant co-pays, or for those who have time constraints, this may be appropriate. For others, an office appointment may be the most appropriate choice.

If after the Convenient Care Through DMH e-visit your doctor determines that you need to be seen in the office, the $35 fee for the visit will be applied to your co-pay at the time of the visit or refunded in appropriate.

How will the doctor communicate my treatment plan?

Once the medical problem has been deemed appropriate for online care, a treatment decision is made after reviewing your medical records and history. This treatment plan is communicated to you by secure email.

If prescriptions are part of your treatment, they will be sent to your pharmacy. On occasion, if our providers feel it is necessary, a phone conversation may be appropriate between our medical staff and the patient.

How do I get started ?

We consider it a privilege to offer this service to you. To begin the Convenient Care thru DMH e-visit process, please click here.